Frequently asked questions

What is Haven?

Haven is a simple way to have real conversations with caring Companions, over the phone. It is for anyone who wants company, whether that is every day or once in a while.

Is it really anonymous?

Yes. Anonymity is the foundation of Haven, not an option. The people you talk to cannot learn who you are or reach you outside the app, and you cannot be reached by them.

Who are the Companions?

Companions are people who want to offer their time and a friendly ear. Haven is building the tools to welcome and support them. If that sounds like you, join the waitlist as a Companion.

Am I ever talking to an AI?

No. Every Companion is a real person, and every call is a real conversation between two people. Haven uses technology behind the scenes to keep conversations safe, never as the person you talk to, and we work to keep it that way.

Are calls recorded?

Yes. Every call on Haven is recorded and monitored, to keep everyone safe. It is a condition of using Haven, agreed up front when you join, not something decided call by call. Monitoring may also note the broad topics a person enjoys, never quotes or names, and only what they choose to keep is shared with their companions. See the recording notice for details.

Can I pay for a loved one?

Yes. You will be able to fund Haven for someone you care about. They stay in control of their calls, and you only ever see whether their plan is active.

When will Haven be available near me?

Haven is opening in a few areas at a time. Join the waitlist and we will tell you the moment it reaches you.

Ready to start? Join the waitlist.