For Companions
Be the voice someone counts on.
Companions are the heart of Haven. You spend real time on the phone with people who may not have many people to talk to: some on their own, some with plenty going on but no one who really listens. They don't need anything clever from you. They need to feel heard, and to know the time was theirs. If someone hangs up feeling a little less alone, you've done the job, and you're paid for it.
How it works for you
Set your hours
Tell Haven when you are open to calls. Mornings, evenings, an hour here and there: your availability is yours to shape, and you can step away any time.
Take a call
When someone would like company, Haven rings you. Answer warmly, listen well, and let the conversation be theirs.
Earn, and grow your circle
You earn for the time you spend on calls. Show up kind and steady, and the people you talk with can ask for you again: your book of regulars grows over time.
What we look for
Warm, steady, and genuinely kind
You don't need credentials to be good company. You need warmth, patience, and the kind of reliability that makes a weekly call something a person can lean on. Every Companion is welcomed and vetted by us, and everyone begins on a probationary path: your early calls get the most attention, which is there to support you, not to catch you out. As you build a steady, kind track record, you earn more trust and more independence.
After calls, the people you talk with can rate how it went. Think of ratings as encouragement, not a scoreboard: the companions who show up warm and reliable are the ones Haven leans on, and the ones whose circle of regulars grows.
Best practices
Being a great companion
The same guidance every Companion carries in the app. None of it is complicated; all of it matters.
Open warm and unhurried
A simple, friendly hello goes a long way. Use the name they show you, ask an easy question, and let them set the pace. If they are quiet at first, give them room.
Really listen
Listening is most of the work. Let them finish, follow their thread, and reflect feelings back gently. Remember the small details; bringing them up later shows you were truly there.
Let silences be okay
Quiet is not a failure. For someone who just wants company, sitting together on the line can be a comfort all by itself. A soft "I'm still here" is plenty.
Ask gentle questions
Curiosity is a gift. Ask about what fills their days and the people who matter to them. Open questions beat yes-or-no ones, and never push on a tender topic.
Keep it about them
Share just enough of yourself to keep it human, then turn it back. The measure of a good call is how much they got to be themselves, not how much you talked.
Hold healthy boundaries
You are a kind companion, not their doctor, therapist, or family. No advice you are not qualified to give, and never ask for or accept money, gifts, or favours. That line is absolute.
Haven also keeps a quiet compass for you: your own private notes and topic chips for each person you talk with, resurfaced before every call, so "how did the garden turn out?" is never more than a glance away.
The ground rules protect you, too
Anonymity is mutual
You never learn who the person on the other end really is, and they never learn who you are. The names you see are handles, built into the platform, not just a promise. It means a vulnerable person can open up without risk, and no one can find or follow you off the platform. Real names, numbers, addresses, and social profiles stay out of every conversation, and conversations stay on Haven.
Every call is recorded
Every Haven call is recorded and screened for safety and quality, agreed up front by everyone as a condition of using Haven. While you're new, your calls are reviewed more closely; that eases as your pairings establish. It is how we keep every conversation kind, and how we protect you from ever being alone with a hard moment.
You are not the safety net
Some calls turn heavy, and you are not expected to be a crisis professional. Stay kind and keep listening: Haven watches for distress in the background and a real person follows up. If something feels off mid-call, you can flag it for review without ending the conversation.
Companionship, not therapy
Haven is company, not clinical care. You never diagnose, treat, or advise beyond what a kind friend would. That boundary keeps the work honest, safe, and sustainable for both of you.
Good at being good company?
Haven is opening gently, a few areas at a time. Join the waitlist as a Companion and we'll reach out as your area opens.